Our Terms for Services & Payment

Copyright

The copyright for all final copy written for you by VPDM will belong to you on full payment. We reserve the right to display our work for promotional purposes. If you’re not happy with our work, we’ll issue a full refund and the copyright will revert to VPDM.

Changes in scope

Estimates pertain to the initial outline of the project. Revisions or additions due to a change in scope will be billed an hourly rate. No additional work will commence without your knowledge and consent.

Commitment

Retained social media programs require a 12-month commitment and are billed monthly (see below.) Because we write your content in advance, we require 30 days notice to cancel a subscription.

Payment methods

Single Projects: VPDM bills 50% to begin the engagement, and 50% upon completion, prior to the final revision process.

Retainer programs:  VPDM bills on the first or 15th of the month, each month, depending on when your program begins.

We prefer Interact e-transfer as the payment method, We also accept company cheques (post-dated and made out to VPDM Digital Marketing), and Credit Cards via Square or PayPal.

Deposit

Work will not commence until VPDM receives the first installment which will be treated as a non-refundable deposit or retainer.

Research

Our writers are happy to provide light research, but clients are expected to provide 75% of the research material necessary to complete assignments. Additional research or interviews outside of what’s been agreed to will be billed on top of the initial engagement fee (but never without your consent ahead of time.) (Applies to Social Media and Content Marketing only – Not SEO.) For SEO engagements, VPDM completes all the comprehensive detailed keyword research after receiving some initial information from the client.

Revisions

You’re entitled to one set of revisions and one full rewrite if you’re not happy with your work. (Applies to Social Media & Content Marketing only – Not SEO or Graphic Design.)

For graphic design projects, you’re entitled to 3 samples and a maximum of 2 revisions. Additional revisions will be billed at our hourly rate.

Refunds

Since most all of our work is prepared in advance, there are no refunds.

Questions? Contact VPDM via email or call +1.905.246.6700

VPDM Digital Marketing
11 Bond Street, Suite 101A
St. Catharines, ON  L2R 4Z4
+1.905.246.6700

Digital Strategy VPDM Digital Marketing St.Catharines